Create a Knowledge base with Planzone!

With Planzone you can easily create a Knowledge base by using wiki pages. But first of all:

What are  wiki pages? and Why should we use wiki pages?

Wikis are often the most powerful when they facilitate collaboration across organizational boundaries. So when department A needs a spreadsheet, likes to share information or wants to brainstorm on some ideas with department B – a wiki is the ideal solution. Here are some examples of how one could use a wiki:

- Collaborative writing
- Directory
- Knowledge Base

Remember that wikis can also be used as an Intranet. For more information, please check out our “Client Intranet Tutorial”.

Knowledge Base

Any good technical support team needs to retain their experiences somewhere, and a wiki makes a reasonably good knowledge base. Essentially, this is a collaborative authoring system, which helps you to organize and archive any kind of data. Old wiki versions (What are Versions?) are certainly saved and retained in the history of every page. So, no matter how often the content was changed, every version is kept and safely stored in Planzone.

To start off, you could write your whole documentation in a wiki. Technical descriptions, as well as help pages about how to use a certain software...

Watch the video and learn how to create wiki pages!

After that you should create an effective navigational structure so that you can enter your data as quickly as possible. In the Planzone wiki you can set one page as a table of content (Wiki Menu) and link specific pages.

How do I set a wiki menu?

 Screenshot of a wiki menu: